GLO GOLF – PRIVACY POLICY
Last Updated: 29 June 2026
1. Introduction
At Glo Golf, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us or use our services.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
2. Who We Are
This website is operated by Glo Golf.
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us using the details published on our website.
3. Information We Collect
Depending on how you use our website, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Billing details
- Booking information
- Event details
- Messages sent through our contact forms
Technical Information
When visiting our website we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of your visit
- Referring website
- Approximate location
4. How We Collect Information
We collect information when you:
- Make an online booking
- Complete a contact form
- Telephone us
- Email us
- Subscribe to marketing communications
- Enter competitions
- Purchase gift vouchers
- Visit our website using cookies
5. How We Use Your Information
We use your information to:
- Process bookings
- Confirm reservations
- Respond to enquiries
- Provide customer support
- Manage events
- Improve our website
- Detect fraud
- Meet legal obligations
- Send marketing communications where permission has been given
6. Lawful Basis for Processing
Under UK GDPR we rely on one or more of the following lawful bases:
- Performance of a contract
- Legitimate interests
- Legal obligations
- Consent
- Protection of vital interests (where applicable)
7. Marketing
Where you have opted in, we may send information regarding:
- Special offers
- Promotions
- New attractions
- Seasonal events
- News and updates
You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
8. Cookies
Our website uses cookies to improve your browsing experience.
Cookies may be used for:
- Website functionality
- Analytics
- Performance monitoring
- Security
- Remembering user preferences
Where required by law, you will be asked for your consent before non-essential cookies are placed on your device.
You can control cookies through your browser settings.
9. Google Analytics
We may use Google Analytics to understand how visitors use our website.
Google Analytics collects anonymous information including:
- Pages visited
- Time spent on pages
- Device type
- Browser
- Approximate location
This helps us improve the website and customer experience.
10. Booking Providers
Where online bookings are made through third-party booking software, your information may also be processed by that provider solely for the purpose of managing your reservation and associated services.
Those providers are required to protect your information in accordance with applicable data protection legislation.
11. Payment Information
Payments are processed securely by authorised payment providers.
We do not store your full debit or credit card details on our website.
12. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Booking providers
- Payment processors
- IT support providers
- Website hosting providers
- Professional advisers
- Law enforcement where legally required
All third parties are expected to keep your information secure and confidential.
13. Data Security
We use appropriate technical and organisational measures to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we take reasonable precautions, no online system can ever be guaranteed to be completely secure.
14. Data Retention
We only retain personal information for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
Information is securely deleted or anonymised when no longer required.
15. Your Rights
Under UK GDPR you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data (where applicable)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is the legal basis for processing
To exercise these rights, please contact us using the details on our website.
16. CCTV
Where CCTV operates within our premises, recordings are used for:
- Crime prevention
- Public safety
- Staff safety
- Protection of property
CCTV recordings are retained only for as long as reasonably necessary unless required for legal purposes.
17. Children’s Privacy
Our website is intended for general audiences.
Where bookings involve children, any personal information provided should be supplied by a parent or legal guardian.
We do not knowingly collect personal information directly from children without appropriate consent.
18. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for their privacy policies or content.
We recommend reviewing the privacy policies of any third-party websites you visit.
19. International Transfers
Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented in accordance with UK GDPR.
20. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
21. Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
22. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact Glo Golf using the contact details provided on our website.
We will respond to privacy enquiries as quickly as reasonably possible.